FAQS

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

You can pay with Visa, Maestro, Mastercard and Bancontact.

HOW LONG DOES SHIPPING TAKE?

After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays.
It takes 1-3 business days to receive your order.
Please note that we are not responsible for delays.

I HAVE A QUESTION ABOUT THE SIZING?

We never want to send you something that doesn't fit properly! 
Please note that every brand can vary in size and fit. We try to give you as much information as possible in the dimensions bar. If you have any specific questions about sizing, feel free to contact us: hello@sui-antwerp.com

HOW DO I RETURN SOMETHING?

1. Send an email to returns@sui-antwerp.com to start a return
2. Fill in the return card with your name and order number
3. Pack the items you want to return and add the return card
4. Bring your parcel to a post office within 3 days after registration 

HAVE YOU RECEIVED MY RETURN?

We will notify you by email once we processed your return.
Please note that this can take up to 10-12 business days.

WHAT DAY WILL I GET MY REFUND?

As soon as our distribution center has received your return, you will receive a refund within 14 working days.

HOW DO I BECOME A SUI ANTWERP RESELLER?

SUI ANTWERP is open for B2B requests! If you would like to become an authorized retailer, purchase in bulk or want to know more about the process, please email b2b@sui-antwerp.com the following information: Business Name, Address and Country Contact Name, Phone Number and Email Address.
Be sure to include any additional information you feel is relevant and our team will get back to you soon.